Frequently Asked QuestionsBefore contacting us, please browse our FAQ.
What is your typical turnaround time?
Our turnaround time is generally two weeks. We try to get your artwork done and sent to you within 5 days and production is about 5 working days after proof approval. Promotional products usually take 7-10 working days after proof approval.
Can I submit my own artwork?
Yes you can. However we need a vector file to be able to make color separations and setup for our pre-press process. Submitting your artwork does not exempt you from the setup charge. Acceptable file formats for art submission are .eps, .ai, .pdf. A jpeg or png file can be submitted, however our artists will have to recreate your artwork for us to be able to use it. (an embedded jpg file into a vector format does not create vectored art) If you have any questions about your art, feel free to call us and talk about it to our artists. They can tell you what we can and cannot print.
How do I submit my artwork?
Just email it to us at: firstname.lastname@example.org
Do you accept rush orders?
Yes we do! A rush charge of 50% is charged for rush orders within a week. For promotional products, rush charges depend on availability and cost by each individual company.
Can you ship my order?
We would love to ship your order. We ship nationwide using UPS. Ground shipping rates will apply.
Where can I see the apparel that you can get?
How much do tshirts cost?
Because of the vast number and variety of different styles, the cost is going to vary. It also depends on the imprint or embroidery on the products. Call or email us for a quote on the items you’re interested in.