Employment

Job Title: Customer Service Representative

Type:  Full Time Position

Work Days:  Monday-Friday 8am-5pm

Location: Versailles, MO

Company: Wright Printing & Promotional Advertising

About Us: Wright Printing is a full-service graphics company committed to providing exceptional products/services to our customers. We believe in putting our customers first, and our customer service team plays a crucial role in ensuring their satisfaction.

Position Overview: We are seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate should be passionate about helping customers, resolving issues, and ensuring a positive experience. This role involves handling inquiries, resolving problems, and providing exceptional service to our valued customers.

Key Responsibilities:

1. Customer Interaction: Interact with customers via phone, email, chat, or in-person to provide information, answer questions, and resolve issues promptly and professionally.
2. Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and make appropriate recommendations.
3. Order Processing: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless buying experience.
4. Documentation: Maintain detailed records of customer interactions, transactions, and inquiries in our CRM system.
5. Feedback Handling: Collect and relay customer feedback to the appropriate teams to help improve our products and services.
6. Cross-functional Collaboration: Collaborate with other departments, such as Sales and Production, to address complex customer issues.
7. Up-selling and Cross-selling: Identify opportunities to promote additional products or services to customers when appropriate.
8. Quality Assurance: Follow company guidelines and policies to ensure the highest level of service quality and compliance.
9. Continuous Improvement: Stay updated on industry trends, customer service best practices, and product knowledge to enhance your skills.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Strong communication and interpersonal skills.
• Ability to remain patient, empathetic, and composed when dealing with challenging customer situations.
• Excellent problem-solving abilities.
• Proficiency in using CRM software and other customer service tools.
• Adaptability and willingness to learn.
• Basic computer skills and familiarity with MS Office Suite.
• Ability to work in a fast-paced environment and handle a high volume of customer inquiries.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and development opportunities
• Friendly and collaborative work environment

How to Apply: Interested candidates are encouraged to send their resume and a brief cover letter explaining their interest in the Customer Service Representative position at Wright Printing.

Simply click the “Apply Now” button below and fill out the application form. Be sure to include your resume and any relevant information that showcases your skills and qualifications.

You may also email your application to rebekah@print-wright.com or you can drop it off at 13314 Hwy 52, Versailles, MO between 8am-5pm, Monday-Friday.

Wright Printing is an equal opportunity employer. We welcome applicants from diverse backgrounds and experiences to join our team.