Order ProcessWhat goes into making your order.
At Wright Printing orders are custom for each customer. It takes a process to make sure that every detail is correct on the order before production. Here’s what to expect when you place an order with us.
2. Artwork & Mockups
3. Deposit & Final Approval
5. Order Pickup/Shipping & Final Payment
To begin any order, we have to generate a quote for you. We’ll need to know the following:
- The type of apparel or product you’re going to order
- The number of pieces or items in your order
- What kind of decoration is going on your products
- The number of colors on the front, back and sleeves/legs
- The color and size break down of your garments (i.e. S-12, M-10, L-15, XL-17)
- The artwork for your products (if you don’t have this, we will create it for you)
Once you receive your quote and are ready to place your order, simply give us a call to leave your deposit. If you’d like to pay online, please email us and we’ll send a payment link. (Do not email us any payment information as we cannot guarantee security.)
Artwork & Mockups
Once we receive your deposit we will email you a mockup and the final invoice of your order. This is the time to review for any mistakes. Then all you have to do is email with approval or changes. Our artwork turnaround is generally one week. We try very hard to have your first proof to you within 5-7 business days.
After your approval the order will be sent into production. Any changes at this point will delay production and your pickup date. Once the deposit is received and everything is approved your order will be completed and ready for pick up within 5-10 working days. Rush jobs are available for an extra fee. Any jobs needing to be completed in less than 5 working days may incur a fee of up to 50% of total order cost.
If you have questions at any point, feel free to call or email us or come to the shop and discuss your order and see samples. We are open from Monday-Friday, 8:00am to 5:00pm. We would love to sit down and go through the process with you. We recommend contacting us for first time clients, orders over 500 items, custom printing techniques or special order garments. Once we review your order you may get a call from us to go over your order.
Due to the custom nature of our orders, Wright Printing has a NO RETURN policy. If we print anything other than what is stated on your invoice we will re-print your order but no money will be refunded. Please double check your final invoice to ensure you will receive exactly what you desire.